01The systems in the way
Operations staff track shipments by logging into dozens of separate carrier websites, then reconcile invoices against quoted rates by hand at month end. Carriers change their portals without notice, several rate-limit aggressively, and some run bot detection that breaks conventional scrapers within a week. The TMS speaks EDI, which covers the carriers you already had a relationship with and none of the ones you added this year.
| System | What it gives you |
|---|---|
| TMS | EDI |
| WMS | no API |
| Carrier sites | web + bot check |
| Customs portal | government web |
| Telematics | REST API |
| Proof of delivery | scanned PDF |
02Why the usual approaches stall
Scrapers built as scripts fail silently, which is worse than not running: the dashboard still looks green while the data goes stale. Aggregator services cover the large carriers and miss the regional ones that make up the long tail of your spend.
If a human can do it in a browser or a terminal, an agent can do it — at volume, with an audit trail. That is the whole basis of how we approach logistics: we treat the systems you already run as the integration surface, rather than waiting for an API that is never going to ship.
03What an agent actually does here
Worked example
A carrier agent books, tracks and reconciles shipments across a dozen carrier websites that will never give you an API — with per-carrier session handling, adaptive backoff, and structural change detection that raises an alert instead of failing silently. Every billing discrepancy is flagged with the source evidence attached.
This is a reference design drawn from the problems we are asked about most often in logistics — not a case study of delivered client work. Where we have shipped a build, we say so plainly and put you in touch with the client.
04Constraints we design to
- Portal changes raise an alert rather than producing quietly wrong data
- Per-carrier rate limiting and backoff, so access stays within acceptable use
- Only portals you are authorised to access, under your own credentials
- Every discrepancy links back to the quote and the invoice line it came from
Tell us which system is the problem
Describe the workflow that is done by hand today and the system that blocks it. We will come back within one working day with an initial read on feasibility — including if the honest answer is that an agent is the wrong tool.
Scope your agent →